FAQ

About Kennedy Smith Design

Our headquarters is located at PSC Trading Distribution in Rosebud, Vic 3939. Visit our Contact Us page to get in touch with us.

We handcraft aprons for the hospitality and food Industry and bags for the boutique retail homewares industry.

Pay us a visit or reach out to us so that we can explain this to you in detail. Go to our Contact Us page for more details.

We use a cloud-based platform to operate our business. This software gives us real-time data that allows us to connect with our clients and serve them with ease. By having immediate access to all the necessary data, we can help our customers manage their businesses.

We are the daughter company of PSC Trading Pty Ltd. However, KSD is a family-run business with a specialised team that handles all facets of the business.

Shipping

Orders are dispatched the next day after the order is received.

Check Fastway’s transit schedule for the usual delivery times for your area.

Shipping may take around 5 to 7 working days depending on the bulk of your order and the complexity of the customisation.

The orders are shipped in cartons that have a maximum weight of 25kg. For larger deliveries, the orders are placed on skids or pallets.

Refunds

We will replace any damaged or faulty items (wear and tear on items will not be replaced). Read our full Return Policy here.

Cleaning Instructions

  • Machine wash
  • Clean with warm or hot water
  • Clean with detergents, solvents, or bleach
  • Dry clean
  • Machine dry or tumble dry
  • ​Scrub aggressively
  • Shake or brush off dirt, sawdust, and grit
  • Hose off or sponge-wipe with cold water only
  • For additional cleaning, soak and gently massage spots using cold water and castile soap
  • Thoroughly rinse out soap
  • Hang dry in warm room for 24 hours

Most waxed cotton garments will need refinishing at some point, depending on the frequency of use. Uneven, shiny or dry areas, or where moisture no longer beads, is a good indicator to rewax those specific areas. On top of prolonging the life of your apron, rewaxing will also revive the fabric color and bring back a uniform look. It is not necessary to rewax the entire garment unless the entire wax finish has been jeopardized.

  1. Be sure that the garment is clean and dry
  2. Use Otter Wax, Martexin Wax, or any other fabric wax
  3. Lay apron on a flat work surface (protect the  surface if necessary)
  4. Apply the wax sparingly with a soft, lint-free cotton cloth or brush
  5. Spread the wax evenly for a uniform look
  6. Work it into the fabric in a circular motion
  7. Use a hairdryer to heat fabric and wax to facilitate a smooth and thorough application
  8. Do not coat the surface too thickly or it will not be able to absorb it all
  9. Seams and worn areas will require more wax
  10. Heat from a hair dryer or from the sun can facilitate the absorption into the canvas
  11. Wipe off excess wax and hang garment to dry in a warm, well-ventilated area
  12. The next day, wipe off any excess oil not absorbed
  13. Apply more wax to areas that still appear shiny or dry